Grow
WhatsApp Automation & AI Agents
Sell and support where Kenya already chats.
- From
- KSh 80,000
- Typically
- 2–6 weeks
What is whatsapp automation & ai agents, and who is it for?
WhatsApp automation for Kenyan businesses means connecting the official WhatsApp Business API to your systems so enquiries are answered instantly, orders are taken in chat, and M-Pesa payments confirm automatically. Techmode builds these in two to six weeks, from KSh 80,000. It suits any business whose customers already message rather than call.
WhatsApp-integrated AI agents on the official Business API — instant replies, order taking, appointment booking, broadcasts, and AI-assisted support that understands your business, on the channel your customers actually open.
The problem
What this actually costs you.
Enquiries come in at midnight and I answer at 8am — by then they have bought elsewhere.
One phone, one person, three hundred chats.
Every order means asking the same four questions again.
What we build
The outcome, not the deliverable.
We scope every engagement around results you can measure — not line items that sit on a shelf.
- Reply instantly, every time
- Take orders & bookings in-chat
- AI agents that qualify and convert leads
WhatsApp Business API setup
WhatsApp-integrated AI agents
Automated reply flows
Broadcast campaigns
Try it yourself
WhatsApp AI agent sandbox
Message a fictional Westlands grocer and watch the agent answer, qualify, quote and raise an M-Pesa prompt.
Open the demoWhat changes
Before, and after.
| When | The old way | With Techmode |
|---|---|---|
| A customer messages at 11pm | Seen at eight the next morning. They bought at 11:20pm from someone else. | Answered in seconds, order taken, payment confirmed before they put the phone down. |
| Twenty people ask about delivery on the same day | Twenty times the same reply, typed by hand between other work. | Answered automatically, and the two unusual ones are escalated with context. |
| You want to tell your customers about something | A broadcast list on a personal phone that risks the number being blocked. | An approved template sent through the official API, with opt-out handled. |
A customer messages at 11pm
The old way
Seen at eight the next morning. They bought at 11:20pm from someone else.
With Techmode
Answered in seconds, order taken, payment confirmed before they put the phone down.
Twenty people ask about delivery on the same day
The old way
Twenty times the same reply, typed by hand between other work.
With Techmode
Answered automatically, and the two unusual ones are escalated with context.
You want to tell your customers about something
The old way
A broadcast list on a personal phone that risks the number being blocked.
With Techmode
An approved template sent through the official API, with opt-out handled.
What's included
Everything in the price, itemised.
- Official WhatsApp Business API access, set up and verified in your business name
- An agent trained on your products, prices, hours and policies
- Order or booking capture inside the chat, with the details landing where your team works
- M-Pesa payment prompts and automatic confirmation where you sell
- A clean handover to a human, with the conversation history attached
- Message templates submitted and approved for broadcasts
- A dashboard of what people ask, which is usually the most useful by-product
Timeline
2–6 weeks, week by week.
Week 1
API access and the answer set
Business verification and API access begin — Meta's timeline, not ours — while we collect the questions your customers actually ask.
Weeks 2–4
Build the agent
The agent is built against your real chat history, with the escalation rules and the order flow agreed with you.
Weeks 5–6
Payments, templates, go live
M-Pesa confirmation, template approval, then a supervised launch where a human watches every conversation for the first days.
Investment
From KSh 80,000, and what moves it.
WhatsApp Automation & AI Agents projects start at KSh 80,000 and typically run 2–6 weeks. Every project is scoped and priced in writing before any work begins — the figure below is a starting point, not a quotation.
What pushes the price up
- Taking orders against live stock and prices in another system
- More than one language, or a very wide product catalogue
- Regulated advice, where every automated answer needs sign-off
What keeps it down
- Starting with the top twenty questions and expanding on evidence
- A price list and policies that are already written down somewhere
- Using the standard order flow rather than a bespoke conversation design
Third-party costs — hosting, WhatsApp conversation fees, app store accounts — are yours and are named up front. See how we price for the full picture.
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Questions
WhatsApp Automation & AI Agents, answered.
What is the WhatsApp Business API, and why not just use the app?
The app is one phone and one person. The API connects WhatsApp to your systems, so replies can be automatic, several staff can share the same number, and broadcasts are sent through an approved channel rather than risking a ban on a personal number.
Will customers know they are talking to a bot?
Yes — we say so, because pretending otherwise breaks trust the moment it slips. In practice customers care far more that the answer is instant and correct than that a person typed it, and anything unusual reaches a human quickly.
Can it take an M-Pesa payment inside the chat?
Yes. The agent confirms the order, triggers an STK push, and the chat updates when Safaricom confirms. If the payment does not confirm, the conversation says so rather than leaving the customer guessing.
How long does WhatsApp business verification take?
Usually a few days once your business documents are in order, occasionally longer — it is Meta's process and we cannot compress it. We start it in week one and build the agent while it runs, so it rarely delays the launch.
What does WhatsApp itself charge?
Meta charges per conversation, and the rate depends on the category and who started it. It is billed to your account, separate from our fee, and we will estimate it against your message volume before you commit.
Ready for software that wins you customers?
Book a free, no-obligation consultation. We'll map your fastest wins and show you exactly what's possible — in plain language, with clear numbers.
Prefer direct? [email protected] · +254 731 290 928 · Mon–Sat, 8am–6pm EAT